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Dive Review of Nautilus Explorer in
Mexico (Western)/Cabo Pulmo

Nautilus Explorer: "Serious issues, poor organization", Nov, 2020,

by Sherry M. Wren, CA, US (Reviewer Reviewer 4 reports with 3 Helpful votes). Report 11496 has 2 Helpful votes.

No photos available at this time

Ratings and Overall Comments 1 (worst) - 5 (best):

Accommodations For Subscribers Only Food 3 stars
Service and Attitude For Subscribers Only Environmental Sensitivity For Subscribers Only
Dive Operation For Subscribers Only Shore Diving For Subscribers Only
Snorkeling N/A
Value for $$ For Subscribers Only
Beginners 3 stars
Advanced For Subscribers Only
Comments The first issue was the significant delay to getting on board the boat, there was no communication as to the reasons and once we got on board there were no snacks provided just a lukewarm glass of champagne.
I was shocked to be told at our first dive briefing that we would be limited to 45 minutes of bottom time to be able to fit in 4 dives/day. It was also an extreme surprise to find out that there was no nitrox because a piece on the machine was broken and there was no backup. I will summarize the following issues with the diving operations below:

1. Tender is too large and diffic ... Subscribe to get the full story. For Subscribers Only  Active subscribers continue reading here
Websites Nautilus Explorer   

Reporter and Travel

Dive Experience Over 1000 dives
Where else diving Indonesia, PNG, Australia, Solomon Islands, Red Sea, Philippines, Malaysia, Caribbean, Mexico
Closest Airport Cabo San Lucas Getting There

Dive Conditions

Weather sunny, windy Seas calm, choppy, currents
Water Temp 80-82°F / 27-28°C Wetsuit Thickness 5
Water Visibility - Ft/ - M

Dive Policy

Dive own profile no
Enforced diving restrictions instructed to keep bottom times to 45 minutes
Liveaboard? yes Nitrox Available?

What I Saw

Sharks 1 or 2 Mantas None
Dolphins None Whale Sharks None
Turtles 1 or 2 Whales None
Corals N/A Tropical Fish For Subscribers Only
Small Critters For Subscribers Only Large Fish For Subscribers Only
Large Pelagics For Subscribers Only

Underwater Photography 1 (worst) - 5 (best):

Subject Matter For Subscribers Only Boat Facilities N/A
Overall rating for UWP's For Subscribers Only Shore Facilities For Subscribers Only
UW Photo Comments [None] ... Subscribe to get the full story. For Subscribers Only  Active subscribers continue reading here
Was this report helpful to you?
Report currently has 2 Helpful votes

Subscriber's Comments

By peter bernstein in FL, US at Nov 16, 2020 08:19 EST  
thanks for this info- I WAS planning a trip with them- will look somewhere else
By Ms Lynda Durfee in VA, US at Nov 20, 2020 14:56 EST  
Wow. I hope you and other guests demand refunds (not credits) when you settled your account before the end of the cruise. I definitely will take this outfit off my bucket list!
By report author: Sherry M. Wren in CA, US at Nov 21, 2020 18:42 EST  
I have received communications from the organization explaining why there were some issues and an apology. I would say their responsiveness has been good and from what I can tell this was a one off for the organization. I am going to go with them to Socorro in spring of 2020, I am willing to give them another chance.
By Ms Lynda Durfee in VA, US at Nov 21, 2020 21:25 EST  
I assume you mean Spring of 2021! Please send a review afterwards. It's good to hear you apparently received a satisfactory response.
By David C Kinney in VA, US at Dec 05, 2020 14:59 EST  
I am surprised by experience you had. I have been on the Nautilus Explorer to Socorro and the Nautilus Undersea also to Socorro and had great trips. Perhaps because this was a Western Mexico Cabo Pulmo trip they had some fill ins for the regular staff? Unacceptable to have those kinds of mishaps, delays, and short dive times. I was recently on the Valentina and Solmar and I recommend them as well. Did the Nautilus group sell this boat or bring in a new partner? Dave Kinney Vienna, VA
By report author: Sherry M. Wren in CA, US at Dec 06, 2020 15:03 EST  
I think it was the fact that there was a last minute substitution of the crew. I am going to Socorro on the Explorer in April, I am willing to give them another chance, hoping this was a one off.
By Craig A Wood in PA, US at Dec 11, 2020 13:10 EST  
I was surprised by your review. I had one of my best trips ever on the Nautilus Explorer to the Revillagigedos in May of 2019. My review is on UC. I wonder how much of this was due directly or indirectly to the Covid-19 pandemic. I look forward to seeing your review of your trip next April.
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Note: The information here was reported by the author above, but has NOT been reviewed nor edited by Undercurrent prior to posting on our website. Please report any major problems by writing to us and referencing the report number above.

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