The Undercurrent website is a very large website, with a large amount of information on diving virtually anywhere in the world, as well as other aspects of diving (e.g. dive gear, health and safety issues, books, news, ...) Here are some suggestions on how you can easily find information from our website on diving virtually anywhere:
-- One powerful tool to use in many cases is the Mini Chapbook feature (mostly aimed at subscribers). Here you can readily assemble a collection of reader reports (viewable onscreen, or downloadable as a pdf) for whatever criteria you want to select. For example, you can quickly create a collection of all our reader reports dealing with liveaboards in Fiji by going to
Note that you must use your username (NOT your email address) and password that you chose when you signed up for membership. If you can't remember your username or password, see here
Are you sure that your subscription hasn't expired? You can have your subscription information sent to you by email automatically here. If it has expired, you can renew easily by going to your My Account page.
Occasionally a browser (Chrome Firefox, Safari, ...) will not let you login no matter what you try -- either it just says "not authorized" immediately and/or never gives you the chance to enter your username and password. This can happen if the browser has somehow gotten confused about your username/password. There are a number of ways to overcome this:
Any of these methods should work.
Active subscribers can get it for free either as a PDF file, or formatted for your Kindle (MOBI or AZW3 format) or other e-book reader (EPUB format) -- get that here. We are no longer offering a printed version of the Chapbook (as of the 2018 one). It's too work-intensive for very few sales. But you can go to a printing shop, e.g. Kinko's, Office Depot, and get them to print the pdf version.
Contact us (webmaster) if you can't resolve the problem at your end or need further help
The issues pdf file displays/prints incorrectly in Firefox April 7, 2013
First, you must be an Online Member before you can access these files You will need to enter your username (not your email address) and password -- you can retrieve those here if you can't remember. If you are not able to login, see some help here.
You will also need Adobe Acrobat Reader or equivalent to open and read all the PDF files. This is free software and you can install it from here. If you login successfully and still cannot read the issue (or part of it), the problem is most likely on your computer -- see below for your situation (Mac Safari users see the "Mac Users" section below)
If you already have Adobe Acrobat Reader installed, see if you can download other Acrobat files, e.g. here or other sites such as the US IRS site. If these work and you still can't download pdf files from our site, you might need to reinstall it to overcome the problems. Some other things to try include:
Try clearing Temporary Internet Files (IE - Tool/Internet Options) or cache (Firefox -- Tools/Clear Recent History and then only select "Cache" ). Then try to retrieve the issue again.
go to the Online Member's home page and clicking on the link for the issue or from the Back Issues page
right-clicking on the link and selecting "Save Target As" or "Save Link As". This will try to download the file to your computer where you can then open the file with Acrobat Reader by double-clicking
try it on another machine
try it using another browser (Firefox, IE, Safari, ...)
try it at a different location, e.g. home, work, friends, ...
try reinstalling Acrobat Reader if nothing else works
Mac Users: We've recently had a number of readers complaining of problems when using Safari in reading PDF files. The cause is due to configuration problems between Acrobat and Safari on their machines, and not on our server. Doing a Google search for things like "Safari Acrobat problems" yields lots of complaints. Apparently if you are running Leopard, you should remove Acrobat if you have it installed -- Leopard has built-in support for pdf viewing. If the above suggestions do not cure you're problem, you can either right-click on the link to a pdf file and download the files for later viewing, or install some other browser, e.g. Firefox and use it for viewing our site -- the last solution apparently cures the problem for Mac users.
If you still cannot solve the issue, send all details of what you did and any messages you receive to the webmaster
The best place to start is from the Online Members' Area. After you login, you will be on the Online Members' home page. From here, just follow the links and you can
jump to the Travel Index, Equipment Index, Health and Safety
Index, or the Miscellaneous Index. Here you will find hyperlinks to
articles in our back issues as well as the thousands of reader
reports in the Chapbooks.
browse through our back issues, which are organized by month and year, with the articles listed as separate files.
search for any word or phrase to find the articles or Chapbook reports of interest. Then just click on the link and you will be taken there.
Occasionally your browser, e.g. Internet Explorer, Netscape, AOL, will get a corrupted download of a file and insist on trying to display this, which can either generate error messages or appear scrambled. This is sally only a problem with PDF files. Even when you select the file again, the same thing happens. This can come about due to network difficulties as well as bugs in browser software.
If this happens to you, you need to clear your browser's cache (i.e. temporary storage of internet files) and perhaps restart your browser. In IE, go to "Tools", select "Internet Options", then the "General" tab, then "Delete Files" under "Temporary Internet Files"; in Netscape go to "Edit", then select "Preferences", choose "Cache" under "Advanced", then select "Clear Memory Cache" and "Clear Disk Cache". After this shut down your browser and restart it, and try again. The files should appear normally. If they don't, please contact me and give me full details of what happened and what you did to try to fix it.
Probably your setting in Adobe Acrobat is incorrect. Edit the preferences by right-clicking on the file and selecting "Page Display Preferences". Uncheck the box for "Show Transparency Grid". Then OK out of there. The checkered boxes should have disappeared.
We send passwords in plain text and state that very clearly, with added emphasis and in big, red letters, when you choose your password. We strongly recommend that you do not use this password with other websites, especially any personal or sensitive ones. . Ours is an old system that is difficult to change, and our little non-profit does not presently have the resources to upgrade the system..
Note that we do NOT store your credit card info in our system at all -- only a few digits (e.g. 4123**67) so you can readily identify which credit card you used. . Credit card numbers are only stored with our ecommerce vendor, who complies with all the strictest security standards. So you can, and us too, feel safe about your credit card info. It's been that way since 1998 without any incidents of credit card abuse.
We do NOT store your credit card info in our system at all -- only the first 4 and last 2 digits (e.g. 4123**67). Credit card numbers are only stored with our ecommerce vendor (www.PlugNPay.com), who complies with all the strictest security standards. So you can, and we too, feel safe about your credit card info. It's been that way since 1998 without any incidents of credit card abuse.
In accordance with the General Data Protection Requirements from the European Union, we have updated our privacy and cookie policies. Undercurrent values the privacy of all our users, whether a casual reader or subscriber/member. We will never disclose any personal details including your email address to any third parties. There is an exception to this for subscribers/online-members, we do pass on your relevant information to our ecommerce provider, PlugNPay, who requires such in order to charge your credit card and communicate directly with you about your credit card purchases. (Note that we never store your complete credit card number anywhere on our server, nor do we have access to it -- it is passed to PlugNPay only for authorizations and then garbled.) The information we store also includes your name, address, email you used for billing purposes.Your information is secure with us as well as them.
We want to keep you informed about what we're doing and we will contact you via email periodically (generally once or twice/month) with diving news and website updates.We may also contact you about your subscription,or any postings you make on our website (e.g. comments, reader reports, ...). You can unsubscribe from these at any time here, or simply follow the Unsubscribe link found in all our emails, or just contact us directly. And if you ever want us to delete your information, just contact us directly and we will do that.
For subscribers who submit/have submitted reader reports, we do store your report online along with the relevant review information you submitted with the report. If you file a reader report, optionally you can allow other subscribers to contact you about it (them). This is your choice each time you file one. Note that they can contact you only via a form -- we do not divulge your email to anyone.
Your continued use of our site implies that you accept our cookie and privacy policies. If you have further questions, you may send them to us and we will get back with you.
If you have more questions, you may contact us here.
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