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Dive Review of Lahaina Divers in

Lahaina Divers, Apr, 2006,

by Jim Burns, MA, USA . Report 2578.

No photos available at this time

Ratings and Overall Comments 1 (worst) - 5 (best):

Accommodations 3 stars Food 2 stars
Service and Attitude 1 stars Environmental Sensitivity N/A
Dive Operation 1 stars Shore Diving 4 stars
Snorkeling N/A
Value for $$ N/A
Beginners 3 stars
Advanced 3 stars
Comments I got certified in Maui in '96 & was anxious to return. I had been recommended to Lahaina Divers from my local dive shop & after reading about them on Undercurrent, thought I'd give them a try. What a dissappointment!

It started upon arrival at the shop for out first 2 tank boat dive (we scheduled 3 days of diving with them). When making the reservation I was told I could get 100 cf tanks for an additional charge. At the shop, they said they didn't think they could accomodate my request. After making a fuss, I finally got the bigger tanks for an additional $10 per tank.

While we were checking in...I noticed it getting very crowded in & outside the shop. About 30 people. Surely they would employ both of their dive boats...NOT! They put 28 paid divers (max capacity is 28)on the boat, plus 5 divemasters & crew. There was no room to move at all. Gear was everywhere.

Then came the dive breifing. We were told we all had assigned seats(there are numbers, 1-28, on the benches), & they were very sorry if we were not placed next to our buddy!! It felt like I was in second grade. We were placed in groups of 5-8, & told our divemaster's name & what group # we werein, but never introduced to the DM or any of the staff. I had to ask the staff their names & no one bothered to learn ours or greet us with a handshake. It was VERY impersonal. On returning from one of the dives, one of the staff actually said, "you must be numer 22". I responded, " No, actually my name is Jim."

We dove Cathedral I. We had to quickly swim through the underwater cave to allow for the other 4 groups to do the same. We didn't have time to explore or take more than a quick picture. There quickly formed a waiting line at the enterance of the cave. I felt like I was in line at motor vehicles.

After the second dive we were asked to fill out an opinion card (on the boat), but no staff member could find any & we were told to fill them out at the shop. At the shop, no one could find any, so we were told to write our comments on a scap piece of paper & they would make sure they got to the right place.

Upon returning to the shop after the dive, I cancelled our additional 2 days of diving with them. When asked why, I told them it was just way too crowded & impersonal. I now know what people are talking about when they say a "cattle boat".

Two weeks after our dive, I received a form "thank you" e-mail from them. I responded by writing about my negative experience. To their credit, I promply received an e-mail from the owner apologizing for what happened & he gave me a non-expiring gift certificate for the cost of my girlfiend's & my dives (almost $300). He said he would address my issues at the next staff meeting & urged my to give them another try on my next trip to Maui.

I hope they have gotten their act together. Regarless, we really enjoyed diving with Ed Robinson. They are extremely professional & personal.

Reporter and Travel

Dive Experience 101-250 dives
Where else diving Jamaica, FL Keys, Kona, Gloucester MA, Eastern Long Island, Puerto Vallarta
Closest Airport Getting There

Dive Conditions

Weather sunny Seas calm
Water Temp 70-75°F / 21-24°C Wetsuit Thickness 3
Water Visibility 50-80 Ft/ 15-24 M

Dive Policy

Dive own profile no
Enforced diving restrictions Must dive with group. Our group was 7-8 people plus the divemaster.
Liveaboard? no Nitrox Available? N/A

What I Saw

Sharks None Mantas None
Dolphins None Whale Sharks None
Turtles None Whales None
Corals 4 stars Tropical Fish 4 stars
Small Critters 4 stars Large Fish 3 stars
Large Pelagics 1 stars

Underwater Photography 1 (worst) - 5 (best):

Subject Matter N/A Boat Facilities N/A
Overall rating for UWP's N/A Shore Facilities N/A
UW Photo Comments [None]
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Note: The information here was reported by the author above, but has NOT been reviewed nor edited by Undercurrent prior to posting on our website. Please report any major problems by writing to us and referencing the report number above.

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