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Dive Review of Cozumel Sports/Reef Club in
Cozumel and the Mexican Yucatan

Cozumel Sports/Reef Club, Jul, 2004,

by Tom, CA, USA . Report 1337.

No photos available at this time

Ratings and Overall Comments 1 (worst) - 5 (best):

Accommodations 1 stars Food 1 stars
Service and Attitude 1 stars Environmental Sensitivity N/A
Dive Operation 4 stars Shore Diving 3 stars
Snorkeling N/A
Value for $$ N/A
Beginners 4 stars
Advanced 2 stars
Comments I took my family of six plus two friends on what I had hoped would be a trip of a life time for my children ages 24, 20, twins 18 and two friends age 16. All of them and my wife had only been diving one year or less.

We arrived to the Reef Club and were informed that due to heavy rains in the previous days that we would have to stay at another hotel. Understanding weather is always out of your control we made the best of it and moved. The Reef Club was an all inclusive and they told us that they would pay for our taxi ride back an worth so we could still enjoy the hotel.

After being moved to the Fiesta Americana (five miles away) things started the down hill slide! They scattered our kids all over the resort and my wife and I found our room door to have no lock. They assured us that they would fix it right away and that our belongings would be safe. After two hours at the pool I returned to check on the door and found that my key did not work. It took another four hours for them to finally get our room open which was breaking the lock off. Then they wanted us to move again! I insisted on staying and told them to bring the lock from the other room to mine so that we did not have to move, speaking some spanish helped, they finally agreed.

We found the food not great and the next day after diving took cabs ($40.00 each way) to the Reef Club. When the cabs asked for payment we told them that the Reef Club would pay. After another 30 minutes of the run around the Reef Club decided that they would not pay for the cabs as promised when we moved. We then spent several hours with all levels of management trying to get rooms back at the Reef Club.

I can go on and on about how POOR THE SERVICE IS AT THE REEF CLUB, it was terrible and they did everything possible to make it worse. What I finally figured out is that since we had not booked our dive with their opperation Sand Dollar we were sent off property and other divers that were diving with them had rooms even days after we had arrived.

Which brings me to the HIGHLIGHT OF OUR TRIP, Cozumel Sports. This small operation is owned by Enrique and was great. He was on time every day and went out of his way to make our dive trip enjoyable and safe. With all of the new divers I had pictured every dive being filled with potential problems but Enrique and his skipper made it easy and fun for all.

After all I came to dive and that part was perfect. The currents were nice, not over powering and the water was clear and warm. I will be diving Cozumel Sports the next trip down and find a new hotel!!!!!!!!!!!!

Reporter and Travel

Dive Experience 501-1000 dives
Where else diving Palau, Fiji, California, Florida, Bahamas, Mexico
Closest Airport Getting There

Dive Conditions

Weather sunny, dry Seas calm
Water Temp 82-84°F / 28-29°C Wetsuit Thickness 5
Water Visibility 60-90 Ft/ 18-27 M

Dive Policy

Dive own profile no
Enforced diving restrictions Depth and time were enforced but liberal.
Liveaboard? no Nitrox Available? N/A

What I Saw

Sharks None Mantas None
Dolphins None Whale Sharks None
Turtles > 2 Whales None
Corals 2 stars Tropical Fish 3 stars
Small Critters 3 stars Large Fish 1 stars
Large Pelagics 1 stars

Underwater Photography 1 (worst) - 5 (best):

Subject Matter N/A Boat Facilities 1 stars
Overall rating for UWP's 2 stars Shore Facilities 1 stars
UW Photo Comments Your on your own.
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Note: The information here was reported by the author above, but has NOT been reviewed nor edited by Undercurrent prior to posting on our website. Please report any major problems by writing to us and referencing the report number above.

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