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April 2020    Download the Entire Issue (PDF) Vol. 35, No. 4   RSS Feed for Undercurrent Issues
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Nautilus Liveaboards Gets Flack and Responds Well

from the April, 2020 issue of Undercurrent   Subscribe Now

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Dive operators faced with huge cancellations of guests due to the coronavirus who have prepaid are faced with a complex ethical dilemma: on one hand, they must treat their customers honestly and ethically, while on the other hand, they have to consider how to treat their employees fairly. And, all the while, remain in business.

Mike Lever, who operates the extremely popular Nautilus liveaboards in Mexico, created an unusual policy he hoped was responsive to everyone concerned.

"In support and compliance with current COVID-19 health measures, we have ceased boat operations until further notice. We will start running trips again as soon as it's safe. For clients affected by the virus, we will be issuing two 50 percent credit vouchers for the amount paid per berth. For example, if you paid a deposit of $100 and the trip is canceled because of the virus, we will issue 2 x credits for $50 each. Both vouchers cannot be combined to one berth, but one of the two vouchers can be transferable. Only one voucher can be applied per person per trip. You can apply the vouchers to 2 different trips, different destinations, or bring a partner or dive buddy....

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