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July 2016    Download the Entire Issue (PDF) Vol. 31, No. 7   RSS Feed for Undercurrent Issues
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When Things Go Wrong…

Undercurrent readers disagree on cancellation compensation

from the July, 2016 issue of Undercurrent   Subscribe Now

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Last month we told the sorry tale of how Undercurrent subscriber Jeanette Hartshorn was disappointed and angry to arrive in the Galápagos to find her prepaid liveaboard trip had been canceled and she had not been informed. She received a full refund and had other expenses covered, by the Galapagos Sky, which accepted full responsibility, but she and her partner were out of pocket airfare and other expenses, saying they would have canceled the whole trip had they been informed of the cancellation and felt the compensation was inadequate.

Two other guests booked through a diver agent also arrived unaware of the cancellation; they were compensated similarly to Hartshorn, and chose to make a return trip on the liveaboard Galapagos Sky later in the year....

Subscribers: Read the full article here

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