Thumbs Up: Divetech, Grand Cayman

Subscriber Mark Thorne (Raleigh, NC) posted his reader report about Divetech in Grand Cayman and we featured his comments in our article last month how about some dive operations, Divetech included, don’t always treat paying customers with proper respect. Thorne later contacted us and said that Divetech had been in touch with him.

“A few weeks after I posted my comments about Divetech in the online Reader Reports section, I received a professional, respectful e-mail from owner Nancy Easterbrook. The gist of it was an apology that my experience there was not up to par. She added that everyone got the message, she took this information very seriously and it would not happen again. I was impressed with Easterbrook’s quick response, and it made me feel better about her operation.” And for that, Divetech deserves a big thumbs up.

So Mark, we’ll add these comments to your report, both online and in the upcoming Chapbook. And a word to other divers: If you post a report online and want to make a significant modification later, let us know. Subscribers and online members can post reports by going to Undercurrent and clicking on “Submit a Reader Report.”

PS: Mark said, “I never communicated with Divetech managers before posting my less than positive comments. Thus, I did not give them an opportunity to comment or act on my experience. In the future, I feel I owe it to any dive operation I use to at least try to make it right before I post words that make an impact on their livelihood.”