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Frequently Asked Questions:
What's the difference between subscribing and becoming an Online Member? A subscription to the print version of Undercurrent means that you will receive copies of the newsletter each month via U.S. mail. The November/December combined issue is the annual The Travelin' Diver's Chapbook, which you also receive. Print newsletter subscribers get Online Membership included FREE! with their subscriptions (Free versus $38.95/year for non-subscribers). Additionally newsletter subscribers may elect to receive special email notices sent out only to current subscribers; see here. As an Online Member, you have access to the current issue and back issues of the newsletter as well as current and past Chapbook's (and often yet to be published reports destined for the next edition). You will not receive mailed copies of the newsletter, unless you are also a print subscriber. Should I subscribe to the newsletter or become an Online Member? Newsletter subscribers get a physical copy of ten issues of Undercurrent and the Chapbook each year; they can read through each issue at their leisure and keep the Chapbook around as a handy reference. They also have access to the complete Online Members' area included for free with their subscription. Online Membership has been designed with a different goal
in mind, to make dive travel planning easy,
to make sure you can find everything we’ve published at the click
of a button. So articles are indexed
by subject so that you can go directly to what you're looking for,
and the online site search means you
only get the Chapbook reports and articles you want
to read. I cannot read any of the back issues/latest Chapbook's (PDF files) -- why? First, you must be an Online Member before you can access these files. You will still need Adobe Acrobat Reader to read all the PDF files. This is free software and you can install it from here.
I'm an Online Member but can't find the back issues/Chapbooks -- where are they? The best place to start is from the Online Members' Area. After you login, you will be on the Online Members' home page. From here, just follow the links and you can
I am an Online Member and forgot my username &/or password -- how do I get in? We have an automated service that will email those to you. If you have problems (e.g. the email address you gave us no longer works), contact us at membership@undercurrent.org and we will get back with you shortly. I'm an Online Member and get an error when trying to read one (or some) articles but I can read others -- help? Occasionally your browser, e.g. Internet Explorer, Netscape, AOL, will get a corrupted download of a file and insist on trying to display this, which can either generate error messages or appear scrambled. This is usally only a problem with PDF files. Even when you select the file again, the same thing happens. This can come about due to network difficulties as well as bugs in browser software. If this happens to you, you need to clear your browser's cache (i.e. temporary storage of internet files) and perhaps restart your browser. In IE, go to "Tools", select "Internet Options", then the "General" tab, then "Delete Files" under "Temporary Internet Files"; in Netscape go to "Edit", then select "Preferences", choose "Cache" under "Advanced", then select "Clear Memory Cache" and "Clear Disk Cache". After this shut down your browser and restart it, and try again. The files should appear normally. If they don't, please contact me at webmaster@undercurrent.org and give me full details of what happened and what you did to try to fix it. OR Become an Undercurrent Online Member: If you have more questions, you may write to us at subscriptions@undercurrent.org or membership@undercurrent.org.
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