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Dive Review of Bay Island Beach Resort in

June, 2008, an Instant Reader Report by Lucie Offerle, AZ, usa (1 report)
Report Number 4443
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Reporter and Travel
Dive Experience
251-500 dives
Where else diving
Bonaire, Roatan, Cayman Brac, Sea of Cortez, St Maartin, Barbados, Aruba,
Bahamas, Cozumel, Ft Lauderdale, St Thomas, San Juan
Closest Airport
Getting There


Dive Conditions

Water Temp
82   to 83    Fahrenheit  
Wetsuit Thickness
Water Visibility
75   to 100    Feet  
Dive Policy
Dive own profile
Enforced diving restrictions  
Nitrox Available?
What I saw
Whale Sharks
> 2 
Ratings 1 (worst)- 5 (best):
  3 stars
Tropical Fish
2 stars  
Small Critters
  4 stars
Large Fish
5 stars  
Large Pelagics
Underwater Photography  1 (worst)- 5 (best):
Subject Matter
4 stars  
Boat Facilities
5 stars
Overall rating for UWP's  
Shore Facilities  
1 stars  
Electricity was unreliable for recharging batteries
Ratings and Overall Comments  1 (worst)- 5 (best):
3 stars
3 stars
Service and Attitude
2 stars
Environmental Sensitivity  
Dive Operation
3 stars  
Shore Diving  
3 stars  

Overall Rating

Value for $$
4 stars    
3 stars   
4 stars    
A dozen divers went to Bay Island Beach Resort (BIBR) in June.  I was the
group leader.  The diving was great, and their meet and return to the
airport was super.  BIBR really has their act together to make the airport
transition smooth.  The rooms were exactly as portrayed on their website. 
However, other areas were not the case.  
BIBR website (until right after we came back from our trip) claimed great
food, a great menu, with a selection of entrees for dinner and even lobster
one night. Instead, there was a buffet that served same food every morning,
every lunch, and limited offerings for dinner - and no sign of any lobster.
 I understand the need to keep prices down, and I have no problem with
buffets, but was expecting a selection for dinner.  Roatan runs on ish
time.  Noon lunch was usually late.  This is not good when you return
hungry from the morning dives.  The staff was to bring your food to you
after you ordered.  It took up to 30 minutes to get your hotdog or
hamburger, and often your order was given to someone else who came and
stood waiting at the serving counter.
Another group at BIBR wanted to arrange a charter ($300/boat) to a special
dive site and asked our group to join them. Our group did, but in the end,
the folks that asked us to join cancelled at the last minute, so we ended
up incurring all of the cost.  We did not know of the cancellation until
the boats left the dock.  The owners would not even consider discussing
this with us.  I spoke to the office manager when we returned.  She said to
talk to the dive shop manager.  The dive shop manager said he would talk to
Ted, one of the owners.  I never heard back from either individual.  When
we checked out, I asked again about the trip to the other side of the
island.  I still got no response.  When we were at the airport I talked to
Cam, another owner.  She said that Ted told her that since it was our group
that went, we could work it out among ourselves.  There was no cancellation
We were told we could charge the dive tips to the room, but that was not
the case.  That left some folks short on cash.
The owners were not willing to talk to me about my concers and did little
to resolve customer inquiries.  In fact when I spoke to my dive travel
agent, she corresponded with BIBR.  The return comment was less than
satisfactory.  My travel agent was basically told that we were wrong, and
were a difficult, demanding group.
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Note: The information here was reported by the author above, but has NOT been reviewed nor edited by Undercurrent prior to posting on our website. Please report any major problems by writing to us and referencing the report number above.

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