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April 2013    Download the Entire Issue (PDF) Vol. 28, No. 4   RSS Feed for Undercurrent Issues
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DEPP: Off the Recommended List

nobody wrote in to rave about their great service

from the April, 2013 issue of Undercurrent   Subscribe Now

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Whenever we write about dive equipment insurance, we always get a few reader complaints about Dive Equipment Protection Plan (DEPP) and its slow handling of claims. In the February issue, Deane W. Lehrmitt, who handles the DEPP program, explained why DEPP has recently been giving customers the silent treatment (a five-week computer systems failure in November and December), which we didn't buy, nor did many Undercurrent readers, who wrote to share their horror stories.

Some divers have had trouble contacting DEPP long before its systems failure shutdown last year. John Kontnik (London, U.K.) says it was a disaster filing a claim a few years ago when he flooded a remote monitor for an underwater video rig. "DEPP had numerous phone numbers and email addresses, and I had to leave duplicate messages on all. It made no difference, however, as they rarely replied to any messages. It took months and months to settle the claim. DEPP always had an excuse: "We never received the e-mail or phone message," "Our computers are down" or "We are still investigating." I finally went to the Kentucky Insurance Commission, as DEPP is based in that state. I do not know if this helped but I finally was paid for my claim. I dropped the coverage immediately and went with a competitor."...

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