Main Menu
Join Undercurrent on Facebook

The Private, Exclusive Guide for Serious Divers Since 1975 | |
For Divers since 1975
The Private, Exclusive Guide for Serious Divers Since 1975
Join Undercurrent on Facebook
"Best of the Web: scuba tips no other
source dares to publish" -- Forbes
July 2007    Download the Entire Issue (PDF) Available to the Public Vol. 22, No. 7   RSS Feed for Undercurrent Issues
What's this?

Thumbs Down: Sherwood Scuba

from the July, 2007 issue of Undercurrent   Subscribe Now

Not only does Sherwood Scuba make a defective BC, it does a poor job of giving out its contact info to customers, says Undercurrent reader Thomas Cranmer (Great Falls, VA).

Cranmer went to the Web site Scuba.com and, on its recommendation, bought a Sherwood Magnum 2. On his fourth dive with it, the left rear integrated weight pouch broke while he was getting back on the boat. My weight in the mesh pouch was four pounds, but the Sherwood brochure says a diver can use up to a five-pound weight, says Cranmer. If the weight had dropped out while diving, I would have ascended without knowing what happened, because the rear weights are not accessible while diving.

He e-mailed Sherwood but got no response after twice filling out its Web sites Contact Us form. There was no physical address listed. He sent Sherwood a certified letter to the Irvine, California, address listed on its brochures, but the post office returned it with a moved notation and had no forwarding address.

Cranmer also had a hard time getting a response from Scuba.com, which still features the Magnum 2 BC on its site. Thumbs Down: Sherwood ScubaFinally, a repairman there mentioned that Sherwood Scuba was now part of Cramer Decker Industries, a conglomerate that also sells non-diving items like industrial gas equipment. Cranmer sent certified letters to Cramer Deckers president, but it wasnt until he alerted PADI and the U.S. Product Safety Commission that he finally received a reply, expressing concern and asking for his Sherwood BCs serial number.

Kent Roorda (Denver, CO) also had trouble. When he noticed a problem with the hose of his Wisdom dive computer, he sent an inquiry letter to Sherwood. I got zero response, he says. Im very disappointed that Sherwood would ignore a purchasers attempt to gain more information about a potential defect.

After losing one of our voice mails, Sherwood got back to us about the matter. Customer service manager Kelly Grimes says Sherwood doesnt place an address or phone number on its Web site because it wants customers main relationship to be with an authorized dealer. Were not trying to avoid anyone, but we cannot do any repairs, returns or sales for our end customers.

Still, most manufacturers in other industries list some type of contact information on their Web sites to help customers. Once upon a time an industry leader, Sherwood seems nearly invisible now. Why, we dont know, but they certainly arent user friendly. Were all for supporting local dive shops, but theres no need for scuba gear makers to work in stealth mode. If you need to contact Sherwood, call (800) 347-9766, or e-mail scuba@cramerdecker.com. But there is no guarantee youll get a response.

I want to get all the stories! Tell me how I can become an Undercurrent Online Member and get online access to all the articles of Undercurrent as well as thousands of first hand reports on dive operations world-wide



NEW! Find in  

| Home | Online Members Area | My Account |
| Travel Index | Dive Gear Index | Health/Safety Index | Environment & Misc. Index | Seasonal Planner | Forums | Blogs | Free Articles | Book Picks | News |
| Dive Resort & Liveaboard Reviews | Featured Reports | Recent Issues | Back Issues | Login | Join | Special Offers | RSS | FAQ | About Us | Contact Us | Links |


Copyright © 1996-2016 Undercurrent (www.undercurrent.org)
3020 Bridgeway, Ste 102, Sausalito, Ca 94965
All rights reserved.

fc