February 2000

Vol. 15, No. 2     What's this?

Central American Tip

from the February, 2000 issue of Undercurrent  

Readers who have moaned about TACA’s poor service and delayed baggage arrivals on trips to Roatán may finally have some recourse.

Reader Tom Morrill (Kansas City MO) told us that when he made it to Roatán and his bags didn’t, he pursued what he believes is a TACA policy giving passengers $100/person if TACA is at fault for late-arriving bags. Morrill got his money, and writes, “I believe this is a TACA policy. However, it is not one they advertise. If you don’t know about it and don’t ask for it, you won’t get it. You must complain loudly that you want compensation.”

However, if this is a TACA policy, they won’t tell Undercurrent about it. I made several calls to TACA representatives, and not one was willing to divulge their policy. Nonetheless, since at least some ground personnel seem to think this is TACA’s policy, if you’re one of the unfortunate ones who fails to get your bags, raise hell. You might get compensated.