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February 2000 Vol. 15, No. 2   RSS Feed for Undercurrent Issues
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Central American Tip

from the February, 2000 issue of Undercurrent   Subscribe Now

Readers who have moaned about TACAs poor service and delayed baggage arrivals on trips to Roatn may finally have some recourse.

Reader Tom Morrill (Kansas City MO) told us that when he made it to Roatn and his bags didnt, he pursued what he believes is a TACA policy giving passengers $100/person if TACA is at fault for late-arriving bags. Morrill got his money, and writes, I believe this is a TACA policy. However, it is not one they advertise. If you dont know about it and dont ask for it, you wont get it. You must complain loudly that you want compensation.

However, if this is a TACA policy, they wont tell Undercurrent about it. I made several calls to TACA representatives, and not one was willing to divulge their policy. Nonetheless, since at least some ground personnel seem to think this is TACAs policy, if youre one of the unfortunate ones who fails to get your bags, raise hell. You might get compensated.

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