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July 1999 Vol. 14, No. 7   RSS Feed for Undercurrent Issues
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The Outlook for Orca Products

from the July, 1999 issue of Undercurrent   Subscribe Now

Heres where you stand if you own the following Orca products:

Edge Edge users can still get service from the Orca Service Center.

Skinny Dipper If your Skinny Dipper takes a dive, theres no upgrade offered: theyre all out of warranty. Although some service is offered at the Service Center, its limited.

Marathon If your Marathon is still under warranty, EIT has a few units on hand and can provide a replacement. For out-of-warranty units, theres a $140 charge for a replacement.

Delphi Generally speaking, the Delphi makes a nice paperweight, although its possible to obtain some limited service.

Phoenix Since the last Phoenix units were manufactured 2-1/2 years ago, replacement units are no longer available. Owners can obtain limited service or upgrade to a Pilot for about $200.

Pilot Orca will offer Pilot units until midsummer; then Benemec OY of Finland, the current manufacturer, will market it in the U.S. under the Orca name. Pilot units still under warranty can be replaced from U.S. stocks until inventories are depleted; after that, replacements must come from Finland.

For repairs, contact: Orca Service Center, 2619 Baltimore Pike, Ste. #2, Oxford, PA 19363. Voice 610-998-1017; fax 610-998-1018.

Its my understanding that the service center is run by a former EIT employee and is not directly connected with EIT. Weve heard some complaints about slow service and repair problems in recent months, though all have been resolved. My impression is that the facility is small and understaffed, so Id allow plenty of time before a scheduled dive trip for any repairs to be completed. Id also suggest addressing any problems you have as soon as possible, and it wouldnt be a bad idea to stock up on incidentals like battery door gaskets and those little screws for the Edge that always seem to get lost.

J. Q.

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