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Dive Review of Lahaina Divers in

April, 2006, an Instant Reader Report by Jim Burns, MA, USA
Report Number 2578
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Reporter and Travel
Dive Experience
101-250 dives
Where else diving
Jamaica, FL Keys, Kona, Gloucester MA, Eastern Long Island, Puerto Vallarta
Closest Airport
Getting There


Dive Conditions

Water Temp
70   to 75    Fahrenheit  
Wetsuit Thickness
Water Visibility
50   to 80    Feet  
Dive Policy
Dive own profile
Enforced diving restrictions  
Must dive with group.  Our group was 7-8 people plus the divemaster.  
Nitrox Available?
What I saw
Whale Sharks
Ratings 1 (worst)- 5 (best):
  4 stars
Tropical Fish
4 stars  
Small Critters
  4 stars
Large Fish
3 stars  
Large Pelagics
  1 stars
Underwater Photography  1 (worst)- 5 (best):
Subject Matter
Boat Facilities
Overall rating for UWP's  
Shore Facilities  
Ratings and Overall Comments  1 (worst)- 5 (best):
3 stars
2 stars
Service and Attitude
1 stars
Environmental Sensitivity  
Dive Operation
1 stars  
Shore Diving  
4 stars  

Overall Rating

Value for $$
3 stars   
3 stars    
I got certified in Maui in '96 & was anxious to return.  I had been
recommended to Lahaina Divers from my local dive shop & after reading
about them on Undercurrent, thought I'd give them a try.  What a

It started upon arrival at the shop for out first 2 tank boat dive (we
scheduled 3 days of diving with them). When making the reservation I was
told I could get 100 cf tanks for an additional charge. At the shop, they
said they didn't think they could accomodate my request.  After making a
fuss, I finally got the bigger tanks for an additional $10 per tank.

While we were checking in...I noticed it getting very crowded in &
outside the shop.  About 30 people.  Surely they would employ both of their
dive boats...NOT!  They put 28 paid divers (max capacity is 28)on the boat,
plus 5 divemasters & crew.  There was no room to move at all.  Gear was

Then came the dive breifing.  We were told we all had assigned seats(there
are numbers, 1-28, on the benches), & they were very sorry if we were
not placed next to our buddy!! It felt like I was in second grade. We were
placed in groups of 5-8, & told our divemaster's name & what group
# we werein, but never introduced to the DM or any of the staff.  I had to
ask the staff their names & no one bothered to learn ours or greet us
with a handshake.  It was VERY impersonal. On returning from one of the
dives, one of the staff actually said, "you must be numer 22". I
responded, " No, actually my name is Jim."  

We dove Cathedral I.  We had to quickly swim through the underwater cave to
allow for the other 4 groups to do the same.  We didn't have time to
explore or take more than a quick picture.  There quickly formed a waiting
line at the enterance of the cave.  I felt like I was in line at motor

After the second dive we were asked to fill out an opinion card (on the
boat), but no staff member could find any & we were told to fill them
out at the shop. At the shop, no one could find any, so we were told to
write our comments on a scap piece of paper & they would make sure they
got to the right place.

Upon returning to the shop after the dive, I cancelled our additional 2
days of diving with them.  When asked why, I told them it was just way too
crowded & impersonal.  I now know what people are talking about when
they say a "cattle boat".

Two weeks after our dive, I received a form "thank you" e-mail
from them.  I responded by writing about my negative experience.  To their
credit, I promply received an e-mail from the owner apologizing for what
happened & he gave me a non-expiring gift certificate for the cost of
my girlfiend's & my dives (almost $300).  He said he would address my
issues at the next staff meeting & urged my to give them another try on
my next trip to Maui. 

I hope they have gotten their act together. Regarless, we really enjoyed
diving with Ed Robinson.  They are extremely professional & personal.

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Note: The information here was reported by the author above, but has NOT been reviewed nor edited by Undercurrent prior to posting on our website. Please report any major problems by writing to us and referencing the report number above.

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