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Dive Review of Kohala Divers in

May, 2009, an Instant Reader Report by Michael Drumstas, MA, USA
Reviewer   (3 reports)
Report Number 4875
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Reporter and Travel
Dive Experience
Over 1000 dives
Where else diving
Mexico, Carribean,New England]
Closest Airport
Getting There


Dive Conditions

Water Temp
76   to 78    Fahrenheit  
Wetsuit Thickness
Water Visibility
75   to 100    Feet  
Dive Policy
Dive own profile
Enforced diving restrictions  
Time limitation  
Nitrox Available?
What I saw
Whale Sharks
Ratings 1 (worst)- 5 (best):
Tropical Fish
3 stars  
Small Critters
  3 stars
Large Fish
Large Pelagics
Underwater Photography  1 (worst)- 5 (best):
Subject Matter
Boat Facilities
3 stars
Overall rating for UWP's  
3 stars  
Shore Facilities  
Camera bucket
Ratings and Overall Comments  1 (worst)- 5 (best):
5 stars
Service and Attitude
Environmental Sensitivity  
Dive Operation
3 stars  
Shore Diving  

Overall Rating

Value for $$
3 stars   
3 stars    
I had been diving with Kohala Divers in the past and gave them a very good
review (2008) so I had no hesitation to make arrangements to do more of the
same in May of 2009. I emailed the shop and made a dive reservation for a
monday and wednesday with the rest of our two week stay open for another
4-5 dive days for myself and my wife.The reply is next from Rebekah(owner)
Aloha Michael
We would love to have you join us for some dive days! I have penciled you
in for the 11th and the 13th just give us a call at your convenience. To
secure the reservation we need a contact phone # while you are on island,
if you will be using our equipment (B.C. reg etc) we will need sizes, and a
credit card # to hold the spots. We keep a 24 hour cancellation policy if
anything comes up. 
Kohala Divers
  So I assumed that Monday and Wed were assured as I called with a credit
card # to "secure" my reservation. We dove on monday which had
time limitations on the dive of 50 minutes. Then on Tuesday @ 2pm I
received a call from Rebekha that our dives on Wed were probably not going
to happen as we were the only divers on the boat BUT if we wanted to
"secure" our dive(again) we could PAY for a third spot! Now
nowhere or at anytime was there a mention of having to have three divers
for the boat to go out. We stopped by the shop and inquired as to the rest
of the days that we were interested in diving and as it turned out we were
the only divers scheduled on those days also.The person at the dive shop
told me that there was a possibility of other divers and she would call me
by 5pm to let me know the status of the Wed dives. Well she did call and
relayed that the boat would not go out with just two divers. I voiced my
displeasure(nicely) and my disappointment at having at least two
"secured" days of diving and that we would not risk this
happening to our other dive days. Rebekha called me within minutes of that
conversation and was adamant about the boat not being able to go out with
two of us without the third spot being paid for and all the while she kept
asking are we alright with you?. I again voiced my displeasure at being a
return customer and having at least two secured dive days then being
cancelled without even a 24 hr notice. I would have thought that they would
have honored the Wed. dives and explained their policy for the rest of our
vacation. So in the end we did not go out with Kohala Divers on Wed. They
also lost 6 days of diving from us over the duration of our vacation.(read
review for Mauna Lani Divers) You cannot travel 5 thousand miles and not be
assured of diving on a dive vacation. What was once a dive operation
dedicated to customer service has now fallen into what is best for
them..Too bad
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Other dive reports on Kohala Divers

All Hawaii Dive Reviews and Reports
Diving Guide to Hawaii
Diving Reviews for All Dive Destinations

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Note: The information here was reported by the author above, but has NOT been reviewed nor edited by Undercurrent prior to posting on our website. Please report any major problems by writing to us and referencing the report number above.

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