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Dive Review of ScubaDu/Wyndham Cozumel Resort in
Cozumel and the Mexican Yucatan/Cozumel

June, 2009, an Instant Reader Report by Allan, WI, USA
Reviewer   (5 reports)
Report Number 4903
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Reporter and Travel
Dive Experience
101-250 dives
Where else diving
Bahamas, USVIs, BVIs, St Marten, Florida Keys, Great Lakes, inland
midwestern lakes
Closest Airport
Getting There


Dive Conditions

Water Temp
82   to 84    Fahrenheit  
Wetsuit Thickness
Water Visibility
100   to 125    Feet  
Dive Policy
Dive own profile
Enforced diving restrictions  
Dives were all guided and limited to recreational limits and 750psi.  
Nitrox Available?
What I saw
1 or 2 
Whale Sharks
> 2 
Ratings 1 (worst)- 5 (best):
  5 stars
Tropical Fish
5 stars  
Small Critters
  5 stars
Large Fish
4 stars  
Large Pelagics
Underwater Photography  1 (worst)- 5 (best):
Subject Matter
5 stars  
Boat Facilities
5 stars
Overall rating for UWP's  
5 stars  
Shore Facilities  
All dive boats with ScubaDu have dedicated camera buckets and the crew is
very good about assiting with equipment into and out of the water.
Ratings and Overall Comments  1 (worst)- 5 (best):
2 stars
2 stars
Service and Attitude
2 stars
Environmental Sensitivity  
5 stars
Dive Operation
5 stars  
Shore Diving  
3 stars  

Overall Rating

Value for $$
2 stars    
5 stars   
5 stars    
Every June, after school adjourns for the summer, a group of us takes a
dive trip with our sons as a reward for an academic year of hard work and
results.  This year was no different other than the destination.  Last year
we went to the Bahamas (see reader report Stuart Coves Dive
Bahamas/Wyndham Nassau Resort 2008/06).  This year, we returned to

The dive operator that we have always used while on Cozumel is ScubaDu
which is the on-site dive shop at the Presidente InterContinental Resort
(the islands only true 5-Star resort).  The only thing I can say about
ScubaDu is that they are the best dive operator on the island without

However, because we were traveling with 3 teen-age boys, we chose to stay
at the Wyndham Cozumel because it offered an attractively priced
all-inclusive (not including diving) option.  The Wyndham Cozumel is rated
as a 3.5 star resort by several of the travel rating sites.   So we
thought, our experience at the Wyndham Nassau Resort notwithstanding, that
we would give Wyndham Resorts another try.

The one thing that I will say about Wyndham properties (at least the two
that weve stayed at) is that they are consistent.  Consistently

Our disappointment began when we checked in.  We booked what were called
beach front rooms and asked that the rooms be right next to one another
because we were traveling as a group.  One room was beach front on the
second floor with the view obstructed by the tops of the palm trees.  The
other room was on the back side of the beach front villa with a view of
the courtyard, not the beach. The rooms were not adjacent as we had
requested and the resort was nowhere near capacity.

The rooms that we stayed in were for the most part clean, that I will say.
However, in one of the rooms we had no hot water, and in the other room the
A/C did not work.  We also were given 1 room key per room even though there
were 3 people in each room.  When we inquired about additional keys we were
told that they barley had enough keys for each of the rooms at the resort
that were currently occupied.  Again, the resort was nowhere near capacity.
1 key for 3 people per room - a bit inconvenient to say the least.  

Our disappointment continued with the dining experience.  There was 1 sit
down family restaurant on the property called Robertos.  It is billed
as  Mediterranean Cuisine, which given the 1 time we were able to actually
get a reservation, was pretty good.  The reservation was difficult to get
at best.  They take reservations from 9:00AM to 1:00PM only, and only for
reservations for that day.  When the dive boat leaves at 8:30 and returns
after 1:00, it is impossible to get make a reservation by their rules.  It
wasnt until after considerable discussion that we were allowed to make a
reservation for the following evening which they failed to put on the
following days reservations.  Again, after considerable discussion, we
were allowed to have dinner.

The buffet option (with the exception of breakfast choices) was pretty much
the same thing every day with very little variation.  The quality was ok
and there was always plenty available, but not much to choose from. 
Breakfast was always good even though the menu didnt change.  The snack
bar El Marinero was the better of the two anytime dining options but it
closed mid-afternoon.

All things considered, for a place for us dads and our sons to eat and
sleep (dive gear was cared for and stowed by ScubaDu), the Wyndham Cozumel
served its purpose  but we wont be back.  One thing I wish we had done
was keep a closer eye on our electronics.  My son had his cell phone and
I-Pod stolen from the room the day before we departed.  We notified hotel
security and they promptly came to our room, searched our room and bags,
and left with well be in touch.  I emailed them the portion of the cell
bill that itemized the calls that the thief made before I had a chance to
idle the line with my cellular carrier when I got back stateside.  1 month
later, the investigation continues.  I also notified the Wyndham
Corporation of our experience at the Wyndham Cozumel Resort and they passed
the buck back to the local resort operator.

When traveling to Cozumel, dive with ScubaDu, dine with El Morro on the
east side of San Miguel, and think twice (maybe even 3 times) about staying
at the Wyndham Cozumel Resort.
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Note: The information here was reported by the author above, but has NOT been reviewed nor edited by Undercurrent prior to posting on our website. Please report any major problems by writing to us and referencing the report number above.

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