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Dive Review of Cane Bay Dive Shop in
Caribbean (General)

December, 2012, an Instant Reader Report by Leonard Gerber, NY, US (1 report)
Report Number 6836
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Reporter and Travel
Dive Experience
251-500 dives
Where else diving
Panama, Cozumel, Belize, Bonaire
Closest Airport
Getting There


Dive Conditions

sunny, windy  
Water Temp
75   to 80    Fahrenheit  
Wetsuit Thickness
Water Visibility
25   to 50    Feet  
Dive Policy
Dive own profile
Enforced diving restrictions  
Nitrox Available?
What I saw
1 or 2 
Whale Sharks
> 2 
Ratings 1 (worst)- 5 (best):
  2 stars
Tropical Fish
2 stars  
Small Critters
  1 stars
Large Fish
1 stars  
Large Pelagics
  2 stars
Underwater Photography  1 (worst)- 5 (best):
Subject Matter
Boat Facilities
Overall rating for UWP's  
Shore Facilities  
Ratings and Overall Comments  1 (worst)- 5 (best):
Service and Attitude
2 stars
Environmental Sensitivity  
3 stars
Dive Operation
1 stars  
Shore Diving  
2 stars  
1 stars  

Overall Rating

Value for $$
2 stars    
3 stars   
3 stars    
]Disappointment Followed by ....Disappointment. As a diver for almost 30
years,  I have never found it necessary to write a review of a dive
shop/experience,since for the most part they usually are fair &
competent. So I guess my experience with Cane Bay Dive Shop was a rude
awakening to an attitude problem which made it imperative for me to warn
other divers to stay away. It was bad enough that I had to experience their
slip-shod service but hopefully I could save others from experiencing the
     The reason I booked my dives with them was simple, they had a dive
shop @ my hotel, the Divi @ Carina Bay. [This is a very pleasant resort
which has an all inclusive option which I recommend. Since it is located on
the East end of the island there are very few other dining alternatives. If
you were to chose to eat here a la carte for dinner for example,it would
run $75-$125 per couple.] What I didn't know, about this dive shop was, no
actual dives occur from there or from the hotel dock. The dive shop, where
they actually dive from is 45 minutes away from the hotel, which is only
accessible by a rental car or cab (@ least $30 each way). In almost all
cases as a diver since 1986, I have found that the dive shop either picks
you up by van/jeep or by boat, @ the dock of your hotel. Cane Bay dive Shop
does neither!  
      Unfortunately, we had some inclement weather, & our first two
days of diving were to leave from Frederiksted (F'sted) not Cane Bay.
F'sted is one hour drive from the Divi, & of course an increased fee
for a cab ( $ 45 each way }. So I bit the bullet & incurred the
increased cost of a rental car.  For  the record the diving, @ F'sted is
inferior to Cane Bay.
     Some of the better dive sites on St Croix are @ the Salt River, so on
the 3rd dive day I was quite excited to be diving this site. Well as
everyone on our dive boat reported it was a very difficult place to find on
our own , adding a good half hour to my travel time as a result of the poor
directions offered from Cane Bay Dive Shop. Once on the boat & ready to
go we were told to get off the boat for it would not start. We waited
almost 2 hours & were  then offered boat dives in Cane Bay off one of
their " zippered zodiac" inflatables as a substitute. I found
these dives to be average, but without the accommodations of a true dive
boat. The problem was when I inquired when they were going to reschedule
these Salt River dives, I was told that they had obligations to the cruise
ships, so it was not likely to be rescheduled. Although, I was disappointed
I figured I would just go with the flow, & just keep diving. The
problem however the next day was that they were going to REPEAT the same
two dives in F'sted I had done on the first day. They did however, offer me
2 shore dives from Cane Bay. Now I had already paid for 10 boat dives but I
love to dive so I figured there would be some adjustment in my rate @ the
end of the week. I also had a fleeting glimmer of hope, they told me they
would call me if boat dives were to become available, otherwise just show
up @ 2pm for the shore dives. So I show up for the shore dives @ 2 pm only
to be told the boat (inflatable ) had just left & why wasn't I there @
1:30 (claiming they had called me to tell me about the availability of boat
dives).Well they had my cell phone number, a brand new I phone, & there
was no missed calls. They said they left a message @ the hotel, but I
questioned the operator & there was no record of their call; nor was
the red light on my hotel phone blinking indicating there was a voice mail.
I did decide with no other alternatives available that I would do the shore
dives that were offered. After the first shore dive I felt a little queasy,
( sausage for lunch-big mistake) so I decided not to push it & chose
not to dive the 2nd shore dive. I inquired about the remaining dives for
the week & was told they would not be diving the Salt river until
Tuesday,even though they knew I was leaving Sunday. The said someone else
had requested a specific wreck dive on Saturday & they were going to
try & honor that request.  This was despite the fact that I had
requested the Salt River dives, that they had cancelled when their boat
failed. Adding insult to injury, I soon found out that the individual who
had requested the wreck dives was a local who would obviously be available
@ other times,since he lived on the island, whereas I only had Saturday to
make up their shortfall.
     I had also mentioned that I wanted to do a night dive & was told
that the pier @ F'Sted was excellent. I find that night dives are often the
highlight of my dive trips. During the course of the diving we did the Pier
during the day but before this I asked, if I was to do the Pier during the
day, would we still be doing the Pier dive @ night? I was assured that they
are 2 totally different dives & the day dive had no bearing on the
availability of the night dive. I quickly surmised that this would be a
superior night dive since we saw 2 seahorses during the day. I had visions
of the nite dive @ the Pier in Bonair which is world class. Well, just like
all their other promises this one was also broken. Their lack of           
   organization/leadership again came into play & I was now told that
the night dive would be a SHORE dive from Cane Bay-an inferior &
mundane local.
    On Saturday the day before I was leaving, I called to settle my bill. I
had completed 7 of the 10 dives I had booked. I spoke with their front desk
late morning & was told I would get a call back shortly. Of course,
[like the first time where the said they had called & of course did
not], no call came so naturally I called back & spoke to the boss, Hal.
[A word about Hal-I had met him several times during the course of the
dives that week. What should have been a red flag to me about this sub
standard dive operation was at these meetings, he NEVER smiled.] Much to my
surprise he informed me that they had in fact gone to the Salt River  on
Saturday a.m., 2 dives I could have done, but they  never bothered to call
me about their schedule change! He said there were no refunds. I tried to
explain to him that I had booked the 10 dives but only accumulated 7 as per
the aforementioned scenario. My belief, as per the set of circumstances
described was that I'd be treated fairly, only to be told " no
refunds". I guess refunds only come with a smile.
     I did enjoy the company of the dive staff & boat captains who did
their best under the circumstances but could not fathom this dismissive
attitude in such a competitive field. Upon speaking to other divers @ the
resort I found a common thread,Cane Bat divers did not seem to care. The
only explanation that we could come up with was that since they have some
cruise ship contracts to keep them in the black,that they don't really care
about the " little guy ". As an aside I did some research after
this experience & as an alternative, found N2 The Blue divers to be
very professional.
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Subscriber's Comments

By Gary in AB, CA at Jan 01, 2013 13:59 EST  
Thanks for the very factual review (I don't like lots of adjectives or
colour commentary).  I know I will never book with these guys and will pass
the word on to my dive buddies.
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Note: The information here was reported by the author above, but has NOT been reviewed nor edited by Undercurrent prior to posting on our website. Please report any major problems by writing to us and referencing the report number above.

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