We recently hosted a dive trip where most of the guests departed the boat extremely unhappy. This is very unusual, and very regrettable to us. It did make me think, however, about why this happened and if any of our…
Tag Archive for customer service
A response to “A Divemaster’s thoughtful Rant”
by Guest Blogger • • 11 Comments
I am glad to see that I am in the good company of Bret Gilliam in wishing to respond to the anonymous JD (are you scared to say who you are, JD?) with a few home truths about divemasters, gleaned…
Nightmares of the Scuba Police
by Bret Gilliam • • 31 Comments
Diving used to be a fairly laid-back and non-confrontational leisure activity. In fact, in the early days most divers were generally considered to have a few screws loose but that was part of the appeal. The idea that diving was…
Great Minds Think Alike
by Bret Gilliam • • 2 Comments
The response to my recent Undercurrent blog posting (about stupid rules) from so many readers left me chuckling at their own experiences with nit-picking nonsensical rules enforced by the “village idiots” that somehow end up as divemasters or instructors. I’ve…
Dive Operators Who Need Some Training
by John Bantin • • 12 Comments
I was recently privileged to be invited on a press trip to the British Virgin Islands. They wanted us to get the best material we could for the articles we were to produce and did nothing to obstruct that. All the operators, that is, except one. …
Dive operators have to keep many of their clients, some of whom have very little or infrequent diving experience, on a short leash. However, the art of dealing with people in what is predominantly a people business is to accurately assess first who you are dealing with.