Tag Archive for customer service

Great Minds Think Alike

The response to my recent Undercurrent blog posting (about stupid rules) from so many readers left me chuckling at their own experiences with nit-picking nonsensical rules enforced by  the “village idiots” that somehow end up as divemasters or instructors. I’ve…

Dive Operators Who Need Some Training

I was recently privileged to be invited on a press trip to the British Virgin Islands. They wanted us to get the best material we could for the articles we were to produce and did nothing to obstruct that. All the operators, that is, except one. …
Dive operators have to keep many of their clients, some of whom have very little or infrequent diving experience, on a short leash. However, the art of dealing with people in what is predominantly a people business is to accurately assess first who you are dealing with.