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Dive Review of Aquatic Obsessions/Dive Clearwater in
The Continental USA/West Florida

April, 2003, an Instant Reader Report by Mel, VA, USA
Report Number 454
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Reporter and Travel
Dive Experience
501-1000 dives
Where else diving
Closest Airport
Getting There


Dive Conditions

Water Temp
0   to 0    Fahrenheit  
Wetsuit Thickness
Water Visibility
0   to 0    Feet  
Dive Policy
Dive own profile
Enforced diving restrictions  
Nitrox Available?
What I saw
Whale Sharks
Ratings 1 (worst)- 5 (best):
  3 stars
Tropical Fish
3 stars  
Small Critters
  3 stars
Large Fish
3 stars  
Large Pelagics
  3 stars
Underwater Photography  1 (worst)- 5 (best):
Subject Matter
Boat Facilities
Overall rating for UWP's  
Shore Facilities  
Ratings and Overall Comments  1 (worst)- 5 (best):
3 stars
3 stars
Service and Attitude
1 stars
Environmental Sensitivity  
Dive Operation
3 stars  
Shore Diving  
3 stars  

Overall Rating

Value for $$
3 stars   
3 stars    
This is a report on a dive trip that did not happen, because of inept
customer service by Aquatic Obsessions dive center. I live in Virginia, and
during a business trip to Florida had only a Wednesday morning to dive in
the Tampa - St. Petersburg area. I called the dive center several weeks in
advance to arrange the trip. I called 5 times, and each time was told I'd
be called right back with the info on when I should report to what dock. My
credit card info was taken, I was told I was on the manifest, but I still
could not find out when and where I was diving. At the airport in Virginia
I made a last call to see if I should even bring my dive gear on the trip;
again I was assured all was OK and I'd be called back in 3 minutes with the
information.  One hour later I made another call and was finally told with
what charter operator (Dive Clearwater) I was diving, and when and where to
report. I did so, arising early the next morning to drive 45 minutes to the
dock. There was the boat, but no one else. I called the charter operator,
and he said he was not going out and had never heard of me. I went to the
dive center mid-day (when they opened) to make sure I had not been charged
for the non-trip. They said they had already refunded my credit card; this
was another untruth as I had checked with my credit card company earlier
that morning and I had never been charged for the trip. In discussion it
turned out that Aquatic Obsessions was moving their center from one site to
another during this period so was quite confused and certainly not focused
on me, the customer. But this customer lost his only chance to dive on that
business trip. All they had to do was tell me when I first contacted them
that they were moving and maybe I should work through some other diver
center; that would have been good customer service.  I've since learned,
from some local St. Petersburg divers, that my experience with Aquatic
Obsessons was not that unusual. Too bad; in a competitive business, you
don't treat your customers this way, and then lie to them. The good news is
the charter operation -- Dive Clearwater -- was very nice to me when they
found out I had been mistreated, and I'd consider working directly with
them to dive in the St. Petersburg area on my next opportunity there.
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Note: The information here was reported by the author above, but has NOT been reviewed nor edited by Undercurrent prior to posting on our website. Please report any major problems by writing to us and referencing the report number above.

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