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Dive Review of Maya Palms Resort in
Cozumel and the Mexican Yucatan

March, 2012, an Instant Reader Report by Milann C Reynolds, CA, US (2 reports)
Report Number 6484
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Reporter and Travel
Dive Experience
Over 1000 dives
Where else diving
All over the world
Closest Airport
Getting There


Dive Conditions

windy, rainy, cloudy  
choppy, surge  
Water Temp
78   to 81    Fahrenheit  
Wetsuit Thickness
Water Visibility
15   to 60    Feet  
Dive Policy
Dive own profile
Enforced diving restrictions  
We were allowed to dive our computers, and were left alone to complete
dives. No hand holding.  
Nitrox Available?
What I saw
Whale Sharks
1 or 2 
Ratings 1 (worst)- 5 (best):
  3 stars
Tropical Fish
1 stars  
Small Critters
  1 stars
Large Fish
Large Pelagics
Underwater Photography  1 (worst)- 5 (best):
Subject Matter
1 stars  
Boat Facilities
1 stars
Overall rating for UWP's  
2 stars  
Shore Facilities  
3 stars  
There is no set up for Cameras of any kind. Below is an email thats says it
all. I never recivied a response from them.
Ratings and Overall Comments  1 (worst)- 5 (best):
3 stars
1 stars
Service and Attitude
1 stars
Environmental Sensitivity  
3 stars
Dive Operation
2 stars  
Shore Diving  
1 stars  
1 stars  

Overall Rating

Value for $$
1 stars    
3 stars   
1 stars    
Good morning, We just got back from Mexico last night. 
I am requesting a refund for two days of diving, accommodations and meals.
We left two days early for the following reasons.
1. The wind was blowing the hole time which effected the diving.
2. The diving on the south reef was good but we were informed that to go
back there (5 minute boat ride) it would cost an additional $40 dollars.
As soon as new divers showed up it was right back to the reef in front of
the resort (sand low viz and so on).
3. The reef in front of the resort was full of sand, low visibility and we
didn't want to dive it after the first 4 dives. There was nothing else to
4. The food was bad, I never want to see scrambled eggs and a tortilla
again. We did manage to get hot cake a few times, after asking for bacon or
ham of some type of meat we finely got two strips of bacon with the eggs
for breakfast. Lunch consisted of more tortillas with a slice of cheese in
them, dinner wasn't much better. We had one pork dinner that was up to
standards. We were consistently told that to get supply's was a two hour
drive and that's the excuse for poor food. The cook quit while we we there
because they didn't want to pay him. I find it disturbing that we could get
in the car drive 6k on the beach road and get anything we wanted to eat
including excellent rib eye steak, pasta, pizza, fresh fish and so on. We
went to town several nights for dinner and survived on snacks that we
purchased in town. One night we had fish at the resort for dinner, it was
not fresh, over cooked and made my wife ill. Our Mexican friend  (Juan)
said he would not serve the food to guests, and he is easy to please.
The club house was never open, as soon as we were done with the meal
everyone disappeared, the place was locked and that was it. You couldn't go
in and watch TV or anything.
I realize that it requires a lot of work and money to operate but I have
been in resorts all around the world in extremely primitive areas and had
much better service.
I am requesting a refund for:
1. Two days of diving
2. Two days of lodging and meals for two (wife and self).
I sincerely hope you respond to this email in a positive way and in a
timely manner. I hope to hear from you asap.
Thank You 
Milann Reynolds
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Note: The information here was reported by the author above, but has NOT been reviewed nor edited by Undercurrent prior to posting on our website. Please report any major problems by writing to us and referencing the report number above.

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